Authenticity of reviews

In our online shop we use functions and content from the Reviews.io service, in particular to record and display product reviews. If you order from us, you will receive an email after your goods have been delivered in which you can rate the products you received.

Note on the authenticity of the reviews

Our rating function is publicly accessible in the online shop. Reviews are checked as follows: Before publication, we check reviews of our products individually to see whether they were made by a consumer who actually purchased the goods from us. Activation only takes place after 24 hours. Customers formulate the comments in their own words.

Reviews with the additional note “Confirmed”

Reviews.io sends review invitations via email after a specified period of time after an order is shipped. If Reviews.io can automatically assign a review to an order in our Shopify shop system, Reviews.io will display the additional note “Confirmed”. We have no way of manually assigning the additional note “Confirmed”.

Reviews without the additional note “Verified” usually come from customers who have ordered through our external crowdfunding campaigns and cannot be automatically matched by Reviews.io. We manually ensure the authenticity of these reviews by comparing the email addresses provided during the order and then during the review.

Grade calculation

The grade calculation is based on 5 stars (very good), 4 stars (good), 3 stars (satisfactory), 2 stars (sufficient), 1 star (poor). The average of the rating is calculated from the total of all ratings.